When I start­ed my busi­ness full-time near­ly a year ago, I fig­ured it would be pret­ty straight for­ward and I would imple­ment com­mon busi­ness prac­tices. For the most part I have, but there are a few uncon­ven­tion­al things I do that I want­ed to briefly dis­cuss.

I don’t charge interest on past due accounts.

Com­mon busi­ness prac­tices dic­tate charg­ing clients a per­cent­age of the invoice if the invoice becomes over­due. Often, the inter­est accrues in 30-day incre­ments, and the per­cent­age runs the gamut of ranges.

I don’t charge any inter­est. Most of my clients have paid me prompt­ly. A hand­ful have tak­en a cou­ple of months, and one client took near­ly 5 months. The thing is that all of my clients have paid me even­tu­al­ly.

If a client hasn’t paid me, I drop them a friend­ly reminder via email. Most of the time, these clients pay me after the reminder.

My clients hire me to man­age their social media and writ­ing because they don’t have the time to do it them­selves. Unsur­pris­ing­ly, that same busy-ness is what caus­es them to occa­sion­al­ly over look my invoice.

I don’t charge extra for accepting PayPal payments.

When most busi­ness own­ers find out I accept Pay­Pal, they ask how I deal with the extra charges. It’s sim­ple: I absorb the costs myself.

When I use a cred­it card at the gro­cery sto­ry, they don’t charge me extra to cov­er their ven­dor fees. Why should I do the same to my clients?

Is it real­ly worth my time to charge $6 on a $200 edit­ing con­tract?

Besides, it’s against the Pay­Pal User Agree­ment.

I don’t charge extra for rush jobs.

If a client con­tacts me with an edit­ing job that needs to be done that day or the next day and I can make the time to accom­mo­date them, I don’t charge them extra.

I’ve been crit­i­cized for this and told that my clients will take advan­tage of me. The thing is, how­ev­er, they haven’t. My clients have been very respect­ful of my work, and the ones who have giv­en me rush jobs have also giv­en me ones that have no dead­lines.

Clients love great cus­tomer ser­vice, and this is one way I can pro­vide that ser­vice.

What uncon­ven­tion­al busi­ness prac­tices do you have? Let me know in the com­ments below.

About Kim Siever

I am a copy­writer and copy­ed­i­tor. I blog on writ­ing tips most­ly, but I some­times throw in my thoughts about run­ning a small busi­ness. Fol­low me on Twit­ter at @hotpepper.

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