If there is only one thing to remember about how to find success on Twitter, it can be summed up in one word: karma.
On Twitter — or any social media platform — what goes around, comes around. Scratch their back, and they’ll scratch yours.
It’s okay to talk about your company
People on Twitter expect that your company will tweet about your products and services. It makes sense after all that a company would talk about what it does and what it sells. They assume Coke will talk about their drinks and that Old Spice will talk about their body wash.
If all your company does is talk about your products or services, however, your followers will quickly ignore you. Twitter users want to know about new products, special contests, and secret discounts, but they want more than that.
You need to talk about more than your company
Social media users want to share with their friends, and the things they will most likely share fall into 3 categories:
- Things that educate
- Things that evoke emotion
- Things that are funny
This is why it’s imperative that companies put resources into branding. Knowing what your company is and what others think your company is helps you craft a consistent message. Plus it makes it easier to find a way to create and publish content that falls into one of the 3 categories above.
You have to engage with your followers
You need to participate in the conversations. You need to answer questions (even if they aren’t directed to you). You need to help people find what they’re looking for (even if it doesn’t land you a sale). You need to respond to what people ask you.
If you can’t commit time and resources to engaging with people in any of the ways I’ve listed above, don’t bother with Twitter. Don’t even set up an account.
You need to interact with others. There’s a reason it’s called social media.
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