Difference between complement and compliment

I fixed an error in a client’s document recently. They had written compliment when the context of the sentence seemed to indicate complement. It was a perfect topic for another difference between post. Compliment is a remark that says something positive about someone or something. Complement, on the other hand, refers to something that helps… Continue reading Difference between complement and compliment

Difference between gage and gauge

While editing a document for a client last week, I noticed the word gage. This is a valid word, but given the context of the sentence, I was confident the client meant gauge. This sounded like a topic for another difference between post. Gage is a real word, which is why spellcheckers won’t flag it. 

How to filter your LinkedIn contacts by industry

I have nearly 1200 contacts on LinkedIn. Today, I was asked to contact some connections in a specific industry, but didn’t want to wade through all 1200 of them. I found a quick and easy way to filter LinkedIn contacts by industry. Here’s how.

4 examples of Zappos’ awesome customer service

I was listening to Terry O’Reilly’s “Age of Persuasion” last weekend. In that episode, he illustrated how good customer service leads to customer loyalty and profit. I was particularly drawn to his expounding on Zappos, an online retailer. Here are a few of the points that caught my attention.